Little Giant Ladders FAQsFREQUENTLY ASKED QUESTIONS
Q #1: I can't decide on which size ladder I need. What size do you recommend? Q #2: Why is the Little Giant Ladder Model 17 only 15 feet high in the extension position? Q #3: How competitive are your prices? Q #4: What forms of payment do you accept? Q #5: How secure is your site for purchases online? Q #6: How long does it take to receive my order? Q #7: What about shipping charges? Q #8: How are the ladders shipped? Q #9: What about sales tax? Q #10: What type of warranty does each Little Giant Ladder have? Q #11: What is your return policy? Q #12: Do you offer quantity discounts?
A: It is difficult to recommend a particular size because everyone has different needs. Look over the following size comparisons and you should get a good idea which Little Giant Ladder might work out best for you. If you're still not sure which size you should get, remember that it is better to overestimate your ladder height needs, because you can always shorten a longer ladder if you need to. The same can't be said of a ladder which is too short. Most ladders which are returned to us are to exchange for the next bigger size. Don't let this happen to you.
A: This is how OSHA classifies all extension ladders, and is common among all brands of ladders. They take a measurement of all the ladder sections laid end to end, and classify the ladder as that height of extension ladder. So, a typical 24 foot extension ladder really isn't 24 measured feet high, but rather the length of the combined ladder sections. When you take into account the necessary overlap of each adjacent ladder section, you lose some of the ladder height. There are other criteria involved in designating the model height of a particular ladder, but basically this is how OSHA has established a standard in labeling extension ladders.
A: Our prices are extremely competitive. In fact, we guarantee to have the lowest delivered prices around. If by chance you find a lower price elsewhere, just let us know and we will BEAT that price.....guaranteed!* And remember, your ladder order includes a free Instructional DVD, an owner’s manual with a product registration card inside, no sales tax on orders outside of Wisconsin, and free freight in the continental United States. It doesn’t get any better than that! *must be done prior to purchase
A: Visa, Mastercard, Discover, American Express, Personal/Company Checks, or Money Orders. You may fax or mail your PO to us.
Q #5: How secure is your site for purchases online? A: During checkout our site uses Xramp's True 128-bit strong SSL encryption and VeriSign's PayflowPro Secure payment gateway. Data is hosted in a high-security, fully redundant, risk-free data center. All transactions occur over secure SSL connections between our site and the VeriSign data center. We do not store any credit card information on our web site.
Q #6: How long does it take to receive my order? A: We ship most credit card orders as follows:
A: All of our products are shipped free freight in the continental United States. We offer discounted shipping to Alaska, Hawaii, and Canada, depending on the size of ladder and the final destination. Contact us for more information on our discounted freight charges outside the Continental US and internationally.
A: We ship either UPS ground, FedEx ground, DHL or Spee Dee Delivery.
A: Wisconsin residents add 5.5% sales tax.
A: Type 1A "Original" Little Giant Ladders also have a Lifetime Warranty (5 year warranty on ladders purchased prior to 2004). MXZ ladders have a 5 year warranty. Fiberglass and Little Jumbo Stepladders each carry a 1 year warranty, as do all ladder accessories. Each ladder is shipped with an owner’s manual with a warranty card which can be mailed in, which activates the warranty.
A: We have a 30 day return policy on our products which are returned in resalable condition. If not returned in resalable condition, there will be no return policy offered. The condition of the ladder will be determined by a representative of LG Ladders upon receiving the ladder.
Returning a ladder for a refund within 30 days from the date of purchase: If returning an item for a refund, the return freight/shipping charge will be paid by the customer, which is industry standard, will be applied to the returned ladder. Freight charges tend to be expensive. A restocking fee of 25% will also be charged. No refunds after 30 days.
Exchanging for a different size: The return freight and outgoing freight charge will be paid by the customer, if exchanging for a different size. Once the returned ladder is received the replacement ladder will be shipped out. Any difference in price will be added or subtracted from the original purchase price plus $35 will be added for shipping.(this cost is for the first ladders shipping cost)
Orders which are cancelled after it has shipped or shipments which are refused by the customer are subject to freight charges being added as well as restocking fees of 25%.
If returning a ladder, a return authorization number is required, or
it will not be accepted. A return authorization number may be obtained
by calling or emailing us. The credit amount for the refund will be paid
by check, or if the purchase was made by a credit card, the credit card
will be credited, less any restocking fees. It is recommended you keep
the box the ladder was shipped in, in case you need to return it.
A: Yes. Email or call us at 800-900-0413 with the quantity and sizes of ladders you will need and we will work out a price for you.
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